These Terms of Service ("Terms") govern your use of GLG Connect (the "Service"), a customer relationship management (CRM) and SMS messaging software platform operated by Biasucci Family Protection ("Company," "we," "us"). By subscribing to or using the Service, you agree to these Terms.
1. The Service
GLG Connect is a subscription software product that provides contact and pipeline management, two-way SMS messaging, SMS campaigns, appointment scheduling, workflow automations, and related onboarding and support. The Service is software only. The Company does not sell insurance, provide insurance advice, or guarantee any sales results through the Service.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to subscribe. You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly of any unauthorized use.
3. Subscription, billing and renewal
- The Service is offered on a monthly subscription. The current plan is Founding Agent at $100/month, available to the first 40 subscribers or through January 31, 2027, whichever comes first.
- Subscriptions are billed in advance in U.S. dollars and renew automatically each month on the same billing date until cancelled.
- Payments are processed by our third-party payment processor. By subscribing you authorize us to charge your payment method for each renewal.
- Founding Agent pricing remains in effect while your subscription stays active and in good standing. If you cancel or your subscription lapses, re-subscribing is at the then-current standard rate.
- We may change pricing for new subscribers at any time. For existing subscribers, we will give at least 30 days' written notice before any price change applies to your next renewal.
4. Usage fees
Phone number rental, SMS/MMS message fees, and carrier registration fees (including A2P 10DLC brand and campaign fees) are usage-based costs that are not included in the subscription price. These are charged to you separately, either directly by the provider or passed through at cost.
5. Cancellation and refunds
You may cancel at any time. Cancellation and refund terms are set out in our Refund & Cancellation Policy, which forms part of these Terms.
6. Messaging compliance and acceptable use
You are solely responsible for the content of messages you send and for complying with all applicable laws and rules, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Florida Telephone Solicitation Act, state insurance marketing rules, CTIA Messaging Principles, and carrier A2P 10DLC requirements. You agree that you will:
- Only message individuals who have given the consent required by law for the type of message sent;
- Honor opt-out requests (e.g., STOP) and not re-message opted-out contacts;
- Not send spam, misleading content, or content that is illegal, harassing, hateful, sexually explicit, or related to prohibited categories under carrier rules;
- Not use purchased, rented, or scraped contact lists without valid consent;
- Not attempt to resell, reverse engineer, or interfere with the Service.
We may suspend messaging or your account without notice if we reasonably believe your use violates these Terms, carrier rules, or law.
7. Phone numbers and accounts on termination
Business phone numbers and messaging sub-accounts are provisioned and registered by the Company under its carrier registrations. They remain assets of the Company and are not transferable to you. When your subscription ends, your access ends and the number and sub-account may be reassigned. You may request an export of your contact data within 30 days after cancellation.
8. Your data
You retain ownership of the contact data you upload. You grant us a limited license to host and process it solely to provide the Service. Our handling of personal information is described in our Privacy Policy.
9. Third-party services
The Service relies on third-party providers for hosting, CRM infrastructure, telecommunications, and payment processing. We are not responsible for outages, delivery failures, or carrier filtering caused by third parties.
10. Disclaimers
The Service is provided "as is" and "as available." We do not guarantee uninterrupted operation, message delivery, lead volume, appointments, or sales results. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
11. Limitation of liability
To the fullest extent permitted by law, the Company's total liability arising out of or relating to the Service is limited to the subscription fees you paid in the three (3) months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.
12. Indemnification
You agree to indemnify and hold harmless the Company from claims, fines, and costs (including attorneys' fees) arising from your messages, your contact data, or your violation of these Terms or applicable law, including TCPA claims.
13. Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Broward County, Florida.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page and, where appropriate, sent to you by email. Continued use after changes take effect means you accept the updated Terms.
15. Contact
Biasucci Family Protection
4801 Grant St, Hollywood, FL 33021
Email: ajbiasucci@gmail.com
Phone: +1 (754) 236-1875